Job Description
Join our dynamic team at Albuquerque Community Services and enjoy the perfect work-life balance with our flexible part-time schedule! We're seeking a passionate Customer Service Specialist to deliver exceptional support to our diverse client base. This role offers weekday, weekend, and evening shifts (20-25 hours/week) with remote and hybrid options available. If you thrive in a supportive environment where your schedule matters, apply today and make a meaningful impact in our community!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently using CRM systems and internal protocols
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution abilities
- Reliable transportation for occasional in-person shifts
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset