Job Description
Are you searching for urgent hiring opportunities with a flexible schedule in the vibrant city of Orlando, Florida? Horizon Digital Solutions is currently seeking dedicated professionals to join our growing team. We pride ourselves on a modern, inclusive work culture that values your time and contribution.
Why Join Us?
- Flexible work hours tailored to your lifestyle.
- Competitive hourly pay and performance bonuses.
- Comprehensive training and career advancement opportunities.
We are looking for individuals who are eager to learn and can thrive in a fast-paced environment. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with professionalism and speed.
- Assist in data entry and maintaining accurate client records within our CRM system.
- Resolve customer issues efficiently and escalate complex matters to management when necessary.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Update daily logs and track key performance indicators (KPIs).
- Provide product recommendations and information to potential clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace (if remote).