Job Description
Are you looking to earn extra cash while enjoying the flexibility of a remote evening part-time job in Kansas City? Metro Support Hub is seeking motivated individuals to join our dynamic team and provide top-tier customer support from the comfort of your home.
We understand the importance of work-life balance. This role offers the perfect opportunity to supplement your income without sacrificing your daytime commitments. You will be the face of our brand, helping clients resolve issues and ensuring a seamless experience.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone during evening shifts.
- Manage and update customer databases with high accuracy and attention to detail.
- Assist with basic data entry and administrative tasks to support the operations team.
- Resolve customer complaints and escalations efficiently and professionally.
- Collaborate with the morning shift team to ensure a smooth handover of pending issues.
- Provide feedback on common customer trends to help improve our products and services.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Basic computer proficiency and reliable internet connection (high-speed preferred).
- Ability to work evening shifts (e.g., 4:00 PM to 12:00 AM EST).
- Strong written and verbal communication skills.
- Self-motivated and able to work independently in a remote environment.
- No prior experience required; training provided.