Job Description
Join our dynamic team as a Flexible Evening Customer Specialist at Apex Solutions! We're seeking energetic professionals to deliver exceptional service during evening hours while maintaining work-life balance. This role offers competitive compensation, schedule flexibility, and growth opportunities within a supportive environment. Perfect for students, parents, or career changers seeking adaptable hours without sacrificing professional growth. Our Charlotte-based team thrives on collaboration and innovation, and we're looking for individuals who share our commitment to excellence.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions and update CRM systems with accurate information
- Collaborate with daytime teams to ensure seamless service continuity
- Identify process improvement opportunities and suggest solutions
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Strong communication and problem-solving abilities
- Comfortable working independently in evening hours
- Proficient with CRM software and MS Office Suite
- Adaptability to changing schedules and priorities
- Positive attitude and team-oriented mindset
- Reliable transportation to our Charlotte office