Job Description
Transform your evenings into rewarding work! Atlanta Connect Solutions seeks dynamic Customer Service Specialists for flexible evening shifts in Atlanta. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, parents, or professionals seeking supplemental income without daytime commitments.
Why Join Us?
- Competitive hourly wages + performance incentives
- Flexible scheduling (4-6 hour shifts between 4 PM-11 PM)
- Free parking and MARTA reimbursement
- Opportunities for advancement to full-time roles
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems
- Maintain detailed documentation of customer interactions
- Collaborate with support teams to resolve complex cases
- Meet/exceed customer satisfaction and response time metrics
- Participate in ongoing training on products and procedures
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Buckhead location
- Availability for 3+ evenings weekly (20+ hours)