Job Description
Join Apex Solutions Inc. as an Entry Level Customer Service Associate and kickstart your career with flexible evening and weekend shifts! Perfect for students, career-changers, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment while delivering exceptional service to our diverse clientele.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions, resolve billing issues, and troubleshoot technical problems
- Update customer records accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain strict confidentiality of customer information and company data
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency and typing skills (30+ WPM)
- Strong communication and active listening abilities
- Availability for evening shifts (5 PM - 10 PM) and weekend schedules
- Customer service mindset with patience and problem-solving aptitude
- Ability to multitask in a fast-paced environment
- No prior experience required – full training provided
- Reliable transportation to our Charlotte facility