Job Description
Join our dynamic team at Tucson Community Solutions and become an essential part of our evening operations! We're urgently seeking friendly and reliable Part-Time Customer Service Specialists to support our growing client base. This role offers unparalleled flexibility with evening shifts, making it perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment where your contributions directly impact our community's satisfaction.
What We Offer:
- Competitive hourly pay with weekly payouts
- Flexible scheduling between 5 PM - 11 PM
- Comprehensive training and ongoing support
- Opportunities for advancement
- Positive team culture with recognition programs
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service disruptions efficiently
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior staff
- Contribute to continuous improvement initiatives
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent (college students welcome)
- Previous customer service experience preferred but not required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Availability to work evenings (minimum 20 hours/week)
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Tucson location