Job Description
Join our dynamic team at Global Solutions Group and transform your career with unparalleled flexibility! We're seeking passionate Evening Customer Service Specialists in Charlotte, NC who thrive in autonomous environments. Enjoy competitive compensation, comprehensive benefits including health insurance and retirement plans, and a supportive culture that prioritizes work-life balance. With evening shifts (4 PM - 12 PM) and full-time/part-time options available, this role is perfect for students, parents, or professionals seeking adaptable schedules. Advance your skills with our paid training programs and unlock opportunities for career growth within our rapidly expanding organization.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts
- Resolve complex inquiries with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with cross-functional teams to enhance customer experience
- Adhere to compliance protocols and maintain data security standards
- Participate in ongoing training to refine product knowledge and communication skills
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with clear verbal/written abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving skills with attention to detail
- Ability to work independently and manage time effectively
- Flexibility to adapt to evolving processes and technologies