Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy flexible evening shifts with weekly pay! We're seeking passionate individuals to deliver exceptional experiences to our valued clients in Philadelphia. This role offers competitive compensation, a supportive work environment, and the opportunity to grow professionally while maintaining work-life balance. Perfect for students, parents, or anyone seeking a rewarding evening position with immediate payment cycles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening hours
- Process transactions and resolve service issues with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with day-team colleagues for seamless service continuity
- Meet and exceed performance metrics for response times and satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Previous customer service experience preferred but not required
- Strong communication skills and problem-solving abilities
- Availability for 20-25 hours weekly (primarily 4:00 PM - 10:00 PM)
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to thrive in fast-paced, team-oriented environments
- Reliable transportation to our downtown Philadelphia location