Job Description
Are you seeking a meaningful role that fits your evening schedule while offering the financial security of weekly pay? Metropolitan Support Services is actively recruiting dedicated Customer Service Associates for our evening operations in the heart of Washington, DC. We pride ourselves on fostering a collaborative environment where your contribution directly impacts our clients' satisfaction and retention.
We are looking for individuals who are detail-oriented, empathetic, and eager to grow within a dynamic organization. If you are ready to advance your career in a stable environment with a team that values your time and effort, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve incoming inquiries and complaints with patience, professionalism, and efficiency.
- Document all customer interactions accurately in our CRM database.
- Collaborate with the day-shift team to ensure seamless workflow transitions and continuity of service.
- Identify recurring customer issues and suggest process improvements to the team lead.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Basic proficiency in MS Office Suite (Excel, Word, Outlook).
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work independently and manage time effectively during evening hours.
- Reliable transportation is required.