Job Description
Join our dynamic team at Urban Hub Services as an Evening Part-Time Customer Service Representative! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy the flexibility of a part-time schedule with weekly pay, competitive hourly rates, and opportunities for growth. Perfect for students, parents, or anyone seeking work-life balance in the vibrant city of Los Angeles.
Why Work With Us?
- Weekly paycheck for immediate financial flexibility
- Comprehensive training and ongoing support
- Modern, collaborative work environment
- Performance-based incentives and recognition
Responsibilities
- Handle high-volume inbound customer calls and digital inquiries with professionalism
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain product knowledge through continuous learning modules
- Uphold company standards for customer satisfaction metrics
- Support weekend shifts as needed for operational coverage
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability between 4 PM - 11 PM weekdays and weekends
- Strong problem-solving and conflict resolution abilities