Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the voice of Georgia Connects! We're seeking friendly, reliable professionals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling with guaranteed weekly pay while building valuable skills in a supportive environment. Perfect for students, parents, or anyone seeking work-life balance.
Why Georgia Connects? Weekly paychecks, comprehensive training, advancement opportunities, and a culture that rewards dedication. We invest in our people because your success drives our growth.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, service, and technical issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 6+ months customer service experience in call center or retail environments
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to multitask in fast-paced, high-volume situations
- Must be available 20-25 hours weekly, including evenings (3pm-11pm)
- Reliable transportation to our Atlanta facility