Job Description
Join our award-winning team at Tampa Solutions Inc. and transform your career with flexible evening schedules and remote work options in Tampa, FL. We're seeking dynamic Customer Service Specialists to deliver exceptional experiences while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive virtual environment designed for modern professionals.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and technical issues using CRM systems
- Document interactions accurately in company databases
- Collaborate with team members using virtual communication tools
- Adhere to flexible evening schedules (4 PM - 12 AM)
- Meet performance metrics while maintaining service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or remote work experience
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to thrive in independent, self-directed environments
- Flexibility to work evenings and occasional weekends
- Strong problem-solving and conflict resolution abilities