Job Description
Join FlexiHire Solutions, a pioneer in workforce flexibility, as we urgently seek dynamic Customer Service Specialists in Chicago! We're revolutionizing employment with part-time and full-time roles featuring adaptable schedules that fit your life. Whether you're a student, parent, or career changer, our award-winning platform offers competitive pay ($18-28/hr), comprehensive training, and growth opportunities.
As a cornerstone of our client support team, you'll deliver exceptional experiences while enjoying unprecedented schedule flexibility. Our modern downtown office offers hybrid work options, and we provide all necessary equipment. Join 200+ team members who've achieved work-life harmony through our innovative approach!
Why FlexiHire? • Industry-leading flexibility • Paid certifications • Health benefits for 30+ hour roles • Quarterly performance bonuses • Referral program up to $500
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95% satisfaction rate
- Resolve complex inquiries using CRM tools while maintaining detailed documentation
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed productivity metrics (30+ interactions/hour) without compromising quality
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to maintain product knowledge
- Contribute to team innovation through quarterly improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with multilingual capabilities a plus
- Available for flexible shifts including evenings/weekends
- Type 45+ WPM with 98% accuracy in data entry tasks
- Proven ability to multitask in fast-paced digital environments