Job Description
Are you a night owl looking for a high-impact career? Apex Tech Solutions is seeking a proactive Technical Support Specialist to join our New York operations. We are dedicated to delivering world-class infrastructure support, and we are currently expanding our team for our premium evening and weekend shifts.
In this role, you will be the critical link between our clients and our technical engineering teams. You will troubleshoot complex issues, ensure system uptime, and provide exceptional customer service during the hours when most businesses are closed. This is an opportunity to build a stable, lucrative career with a company that values work-life balance.
Why Join Us?
- Competitive Pay: $65k - $90k annual salary depending on experience.
- Flexible Schedule: Guaranteed Evening (4 PM - 12 AM) and Weekend shifts.
- Modern Environment: State-of-the-art office in the heart of Manhattan.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote desktop during evening and weekend shifts.
- Triage and resolve escalated hardware, software, and network connectivity issues efficiently.
- Document all client interactions, resolutions, and workarounds in our CRM database.
- Collaborate with the engineering team to escalate complex bugs and suggest product improvements.
- Conduct quality assurance testing for new software releases.
- Maintain a high Customer Satisfaction Score (CSAT) during peak operational hours.
Qualifications
- Minimum of 2-3 years of experience in a technical support or help desk role.
- Deep knowledge of Windows, macOS, Linux, and mobile operating systems.
- Strong troubleshooting skills and ability to explain complex technical concepts simply.
- Must be available to work a rotating schedule including nights and weekends.
- Excellent written and verbal communication skills.
- CompTIA A+, Network+, or equivalent certification is highly preferred.