Job Description
We are seeking a highly motivated Part-Time Technical Support Specialist to join our growing team in Colorado Springs. This is an immediate hire position perfect for those seeking flexible work-life balance without compromising on career growth.
In this role, you will provide top-tier technical assistance to our clients via phone and email, resolving hardware and software issues efficiently. If you have a passion for technology and a knack for solving problems, we want to hear from you.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues.
- Assist clients with account setup, configuration, and navigation of our platforms.
- Document all support interactions and maintain accurate ticketing records.
- Escalate complex issues to senior technical staff when necessary.
- Conduct remote training sessions for new users to ensure platform proficiency.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer support or technical help desk roles is a plus.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be able to work flexible hours, including evenings and weekends as needed.