Job Description
Are you a problem solver who thrives in a dynamic environment? Pacific Coast Tech Solutions is seeking a highly motivated Part-Time Customer Support Specialist to join our growing team in the heart of Long Beach. If you have a passion for technology and a knack for helping people, we want to hear from you.
In this role, you will serve as the first point of contact for our valued clients, ensuring their technical needs are met with efficiency and empathy. We offer a competitive hourly wage, flexible scheduling, and a collaborative work culture that values your contributions. Don't miss this opportunity to advance your career in a thriving coastal city.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Diagnose and troubleshoot technical issues related to our software and hardware products.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with the Product and IT teams to escalate complex issues and suggest product improvements.
- Provide product training and guidance to new and existing clients to enhance their user experience.
- Maintain a positive and professional demeanor while handling high-volume support tickets.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification is a plus.
- Previous experience in customer support, technical support, or a related field is preferred.
- Strong understanding of basic computer operations, operating systems, and internet troubleshooting.
- Excellent written and verbal communication skills.
- Ability to multi-task effectively in a fast-paced, deadline-driven environment.
- Customer-centric mindset with a proactive approach to problem-solving.