Job Description
Are you a tech enthusiast looking for a flexible schedule in the beautiful Pacific Northwest? TechNova Solutions is seeking a detail-oriented Part-Time Technical Support Specialist to join our dynamic team. We value adaptability, problem-solving skills, and a passion for helping others navigate the digital world.
As a remote-first company with a hub in Seattle, we offer a collaborative culture where your contributions matter. Whether you are a student looking for experience or a seasoned pro wanting a better work-life balance, we want to hear from you.
Responsibilities
- Provide top-tier technical assistance to clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate and up-to-date documentation for common troubleshooting procedures.
- Collaborate with the engineering team to escalate complex technical issues.
- Participate in daily stand-ups and provide progress updates.
- Conduct remote training sessions for new software tools.
Qualifications
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Proficiency in troubleshooting operating systems (Windows, macOS) and common applications.
- Strong communication skills with the ability to explain complex concepts simply.
- Flexibility to work a part-time schedule (approx. 20-25 hours per week).
- High school diploma or equivalent; Associate degree in IT preferred.
- Reliable high-speed internet connection and a quiet workspace.