Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in the vibrant city of Portland? Apex Tech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT solutions to businesses across the Pacific Northwest.
In this role, you will be the first point of contact for our clients, resolving technical issues efficiently while enjoying a work-life balance that fits your schedule. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly wage with performance bonuses.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all incidents and resolutions in our ticketing system accurately.
- Collaborate with the senior engineering team to escalate complex technical problems.
- Maintain a high level of client satisfaction through clear and empathetic communication.
- Assist with hardware procurement and inventory management.
Qualifications
- Minimum of 1 year of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent written and verbal communication skills.
- Ability to work independently with a flexible schedule, including occasional evenings or weekends.
- High school diploma or equivalent; Associate degree in IT is a plus.
- Reliable high-speed internet connection for remote work.