Job Description
Are you looking for a flexible schedule that fits your lifestyle?
Boston Tech Solutions is seeking a dedicated Part-Time Evening & Weekend Support Specialist to join our growing team in Boston, MA. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Our evening and weekend shifts offer the perfect work-life balance for students, parents, or anyone seeking supplemental income without sacrificing their free time.
Why Join Us?
- Flexible Hours: Choose shifts that work around your school or family schedule.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Growth Opportunities: Clear path for advancement within the company.
- Modern Environment: Work in a dynamic tech hub in downtown Boston.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone during evening and weekend shifts.
- Resolve technical issues and provide accurate product information to clients promptly.
- Log and track all support tickets in our CRM system with high attention to detail.
- Collaborate with the on-site team to ensure a seamless customer experience.
- Maintain a positive, professional demeanor in all interactions.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or support experience is a plus.
- Reliable internet connection and computer access are essential.
- Strong verbal and written communication skills.
- Ability to work rotating shifts, including nights and weekends.