Job Description
Join our dynamic team at Sunrise Hospitality Solutions and become the heartbeat of our evening operations! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest hours. With flexible evening and weekend schedules, you'll work in a fast-paced environment where your energy and dedication directly impact our success. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing company.
As a key member of our Charlotte-based team, you'll work at our flagship location in the Uptown district, surrounded by vibrant nightlife and cultural attractions. We pride ourselves on fostering a supportive work culture that values work-life balance and recognizes outstanding performance.
Responsibilities
- Manage guest check-ins and check-out procedures with precision and efficiency
- Handle guest inquiries and resolve concerns promptly using our CRM system
- Coordinate with housekeeping and maintenance teams to ensure facility readiness
- Process payments and maintain accurate financial records
- Monitor security protocols and emergency procedures during evening hours
- Collaborate with cross-functional teams to optimize operational workflows
- Conduct thorough end-of-shift documentation and handover processes
Qualifications
- Previous experience in hospitality, customer service, or operations preferred
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced, high-pressure environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings (5 PM - 1 AM) and weekends
- Basic proficiency with reservation and payment systems
- Valid driver's license and reliable transportation (if applicable)
- Ability to stand for extended periods and lift up to 25 pounds