Job Description
Join our award-winning downtown Chicago hotel as an Evening Guest Services Associate! We're seeking vibrant professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, complimentary employee dining, flexible scheduling, and opportunities for advancement in a luxury hospitality environment. Perfect for students or professionals seeking evening work with competitive benefits.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Respond to emergency situations calmly and professionally
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate shift logs and incident reports
Qualifications
- Evening availability (4:00 PM - 12:00 AM) including weekends and holidays
- Previous customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic cash handling and math skills
- Professional appearance and demeanor
- Must be 18+ years old