Job Description
Are you looking for a rewarding opportunity to earn extra cash while maintaining a flexible schedule? Apex Tech Solutions is currently hiring Part-Time Evening and Weekend Customer Support Specialists in Denver, CO.
We are seeking motivated individuals who thrive in a fast-paced environment and want to make a tangible impact on our customer experience. Whether you are a student, a retiree, or simply looking for a side hustle, we offer a dynamic team culture and competitive pay.
Why Join Us?
- Flexible work hours: Perfect for balancing work and personal life.
- Competitive hourly wage with performance bonuses.
- Modern, remote-first work environment with a Denver-based office hub.
- Opportunity for growth within a growing tech company.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve customer inquiries related to our software products and services efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay current with product updates to provide knowledgeable assistance to customers.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification preferred.
- Previous experience in customer service or technical support is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills with a focus on empathy and professionalism.
- Ability to work independently and manage time effectively during off-peak hours.
- Reliable internet connection and a quiet workspace are required.
- Availability to work evenings and weekends as required by the business schedule.