Job Description
Join Our Team in Jacksonville, FL
Are you looking for a rewarding career that fits your lifestyle? Apex Logistics Solutions is currently seeking a dedicated Customer Support Specialist to join our growing team. We offer a dynamic work environment with competitive benefits and the opportunity to work during Evening and Weekend Shifts.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and care. We value work-life balance and are looking for individuals who thrive in a fast-paced environment.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, logistics, or retail is preferred.
- Must be available to work flexible hours, including evenings and weekends.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Ability to work independently and problem-solve under pressure.