Job Description
Join Oklahoma City Retail Solutions as a part-time Evening & Weekend Customer Service Specialist! We're seeking friendly, reliable professionals to deliver exceptional support during our busiest hours. Enjoy a flexible schedule with evenings (4 PM - 10 PM) and weekends (Saturday/Sunday) while earning competitive pay. Perfect for students, parents, or anyone seeking supplemental income with minimal commute. Our modern downtown office offers free parking and a supportive team environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Process orders, returns, and exchanges using our CRM system
- Resolve billing and shipping discrepancies with patience and professionalism
- Collaborate with day team to ensure seamless customer handoffs
- Document interactions accurately in our service tracking system
- Identify opportunities to upsell relevant products during calls
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Reliable transportation to downtown Oklahoma City location
- Ability to work independently with minimal supervision
- Proficient with basic computer applications (email, browsers)
- Positive attitude and commitment to customer satisfaction