Job Description
Are you looking for a rewarding career with a schedule that fits your lifestyle? Apex Support Solutions is seeking dedicated professionals to join our dynamic team in Philadelphia. We offer competitive pay, comprehensive benefits, and the flexibility you need to balance work and life.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive exceptional service during our peak evening and weekend hours. Whether you are looking for a full-time career or a flexible part-time role, we have opportunities tailored to your needs.
Why Join Us?
- Competitive hourly rates and performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Flexible scheduling options for evenings and weekends.
- Generous paid time off and holiday pay.
- Opportunities for career advancement within the company.
Responsibilities
- Handle Inbound Inquiries: Manage a high volume of customer calls and emails regarding products, services, and account status during evening and weekend shifts.
- Resolve Issues: Professionally address customer complaints, troubleshoot technical problems, and provide effective solutions to ensure high satisfaction rates.
- Maintain Records: Accurately document customer interactions, transaction details, and feedback in the CRM system.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services that meet the customer's needs.
- Follow Procedures: Adhere to company policies, call scripts, and quality assurance standards to maintain operational excellence.
- Collaborate: Work closely with the support team and management to improve service processes and share best practices.
Qualifications
- Experience: Previous customer service experience is preferred but not required; we provide comprehensive training.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Proficiency with computers, CRM software, and navigating multiple windows simultaneously.
- Problem Solving: Strong ability to think on your feet and resolve conflicts calmly and efficiently.
- Education: High school diploma or equivalent required.