Job Description
Flexible Schedule. Great Pay. Meaningful Work.
Are you searching for Evening Part Time Jobs in Illinois? Metro Support Center is looking for a reliable Customer Service Representative to join our team. We offer a modern, inclusive work environment where your schedule works for you.
As a key member of our team, you will handle customer interactions during our high-volume evening and weekend shifts. We provide the training and support you need to succeed.
Responsibilities
- Manage high-volume incoming calls and inquiries during evening and weekend shifts.
- Resolve customer issues efficiently and provide accurate information regarding products and services.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the support team to ensure consistent service quality and resolve escalations.
- Maintain a professional demeanor and uphold company policies during high-pressure periods.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating multiple software applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and a positive attitude.