Job Description
Join Detroit Connect Solutions and transform your evenings into extra income! We're seeking passionate Remote Customer Specialists to support our growing client base from the comfort of your home. This flexible evening role (5 PM - 10 PM EST) offers competitive pay, full training, and the opportunity to build valuable skills while serving Detroit's vibrant community.
Why you'll love this role:
- Competitive hourly pay with performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive paid training and career development
- Health benefits eligibility (part-time)
- Supportive team culture focused on work-life balance
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve product inquiries and technical issues efficiently
- Process orders and manage customer accounts
- Document interactions and maintain detailed records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or remote support experience
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work independently and manage time effectively
- Basic proficiency with CRM software and MS Office Suite
- Evening availability (5 PM - 10 PM EST) and weekend flexibility