Job Description
Are you seeking a flexible career opportunity that fits your lifestyle? TechHorizon Solutions is actively hiring a Remote Customer Success Specialist to join our growing team. We are looking for individuals who excel in a fast-paced environment and are available for evening and weekend shifts to support clients across the United States.
In this pivotal role, you will provide world-class technical support and service to our diverse clientele. We value autonomy, clear communication, and a genuine passion for helping others solve problems. If you thrive in a remote setting and want to build a career with a company that prioritizes work-life balance, this is the role for you.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat during designated evening and weekend hours.
- Diagnose and resolve complex technical issues and account-related questions with a focus on first-contact resolution.
- Maintain accurate and detailed records of all customer interactions and troubleshooting steps within our CRM system.
- Proactively identify customer needs and suggest solutions to enhance their overall experience.
- Collaborate with internal product and engineering teams to escalate critical issues and provide valuable feedback.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree or Bachelor’s degree in a related field is preferred.
- Minimum of 1-2 years of experience in customer support, technical support, or call center environments.
- Must be available to work flexible shifts, including evenings (e.g., 4:00 PM – 12:00 AM) and weekends.
- Reliable, high-speed internet connection and a quiet, professional workspace.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and CRM software.