Job Description
We are urgently hiring for a dedicated Evening Part-Time Customer Support Specialist to join our dynamic team in San Jose, CA. If you are seeking a flexible schedule that fits around your lifestyle, this is the perfect opportunity for you. We value work-life balance and offer a modern, inclusive work environment.
Why Join Us?
- Flexible evening shifts (e.g., 4:00 PM - 12:00 AM)
- Competitive hourly pay in the heart of Silicon Valley
- Opportunities for career growth and advancement
- Modern office amenities and a supportive team culture
Don't miss this chance to advance your career in customer service while enjoying a schedule that works for you. Apply now to become part of our growing family!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening hours.
- Resolve technical and billing issues with patience and accuracy.
- Document all interactions and maintain accurate records in our CRM system.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Stay updated on product knowledge and service updates.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or a related field.
- Strong communication skills, both verbal and written.
- Ability to work independently in a remote or hybrid environment.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Reliable internet connection and a dedicated workspace.