Job Description
Are you a proactive problem solver looking for a flexible schedule with immediate availability? Apex Digital Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team in Tampa. In this role, you will be the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally during our peak evening hours.
As an immediate hire position, we are looking for individuals who are ready to start working today. This is an excellent opportunity for those seeking a work-life balance, with the chance to work part-time hours in a dynamic corporate environment.
Why Join Us?
- Flexible Schedule: Enjoy the convenience of working evening shifts.
- Immediate Start: Onboarding process begins immediately upon selection.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot technical issues or account-related problems with patience and expertise.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the support team and other departments to ensure seamless service delivery.
- Identify trends in customer feedback and suggest process improvements to management.
- Provide clear, empathetic, and professional communication to every client.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong written and verbal communication skills with a focus on professionalism.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work independently and manage time effectively during shifts.
- Reliable internet connection and a quiet workspace for remote or hybrid evening shifts.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).