Job Description
Are you looking for a rewarding career that offers the flexibility you need? Kentucky Connect Solutions is currently seeking a dedicated Evening & Weekend Customer Service Representative to join our dynamic team in Louisville, KY.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service. Whether you are a student looking to balance your studies or a professional seeking a second income, this role offers a perfect work-life balance with competitive pay.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible shift schedules tailored to your lifestyle
- Health and wellness benefits for eligible employees
- Opportunity for professional growth within the company
Responsibilities
- Handle Inbound & Outbound Calls: Provide top-tier support to customers regarding products, services, and account inquiries during evening and weekend hours.
- Resolve Issues: Troubleshoot customer complaints and escalate complex issues to the appropriate team members efficiently.
- Maintain Records: Accurately document all customer interactions in the CRM system to ensure data integrity and follow-up.
- Process Transactions: Assist with order processing, returns, and exchanges with precision and speed.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless operations during handovers.
- Product Knowledge: Stay up-to-date with product features and company policies to provide accurate information.
Qualifications
- High School Diploma or GED: Minimum educational requirement.
- Excellent Communication Skills: Proven ability to listen actively and communicate clearly, both verbally and in writing.
- Problem-Solving Abilities: Aptitude for identifying issues and proposing effective solutions.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Computer Proficiency: Basic knowledge of Microsoft Office Suite and CRM software.
- Customer-First Attitude: A passion for helping others and maintaining a professional demeanor.