Job Description
Are you a tech-savvy problem solver looking for a flexible schedule that fits your lifestyle? Louisville Tech Solutions is seeking a dedicated Evening Technical Support Specialist to join our high-performance team. If you thrive in a dynamic environment and enjoy helping others navigate complex technology, we want to hear from you.
As an Evening Support Specialist, you will provide critical technical assistance to our clients during our peak evening hours. You will play a pivotal role in ensuring system uptime and maintaining our reputation for exceptional customer service. This role offers a competitive hourly rate and the flexibility to balance your professional growth with personal commitments.
Why You'll Love Working Here:
- Flexible Schedule: Enjoy the freedom of evening shifts with full weekends off.
- Competitive Compensation: Earn between $18.00 - $22.00 per hour based on experience.
- Modern Tools: Work with the latest technology and ticketing systems.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Ready to make an impact? Apply today!
Responsibilities
- Diagnose and resolve complex hardware and software issues for end-users via remote desktop and phone.
- Manage and prioritize incoming support tickets efficiently in our CRM system.
- Provide step-by-step technical guidance to customers to ensure long-term resolution.
- Document all technical issues, resolutions, and customer interactions accurately in the knowledge base.
- Collaborate with the Senior IT team to escalate and resolve critical system outages.
- Maintain a professional, patient, and helpful demeanor during high-volume support periods.
Qualifications
- Minimum of 2 years of experience in technical support, helpdesk, or customer service.
- Strong troubleshooting skills for Windows, macOS, iOS, and Android devices.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently and manage time effectively during evening shifts.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is highly preferred.
- High school diploma or equivalent required; Bachelor’s degree in IT or related field is a plus.