Job Description
Are you a tech-savvy problem solver looking for a flexible schedule that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite team in New York. We pride ourselves on delivering top-tier IT support, and we need someone reliable to cover our critical evening operations.
In this role, you will act as the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction during off-peak hours. If you are looking for a premium part-time opportunity with competitive pay and a modern work environment, apply today.
Responsibilities
- Provide tier 1 and tier 2 technical support to clients via phone, email, and remote desktop tools during night shift hours.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently and accurately.
- Log all support tickets and interactions into the CRM system, ensuring accurate documentation for future reference.
- Collaborate with the day-shift team to ensure a seamless handover of ongoing complex issues.
- Maintain a positive and professional demeanor when dealing with frustrated or urgent clients during late-night hours.
- Assist in the installation and configuration of new hardware and software updates.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- Proven experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and common office software applications.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work a consistent night shift schedule (e.g., 6:00 PM - 2:00 AM).
- Self-motivated with the ability to work independently with minimal supervision.
- Strong problem-solving skills and a customer-centric approach.