Job Description
Are you a dedicated professional seeking a rewarding career in New York City? Apex Global Solutions is currently hiring for a Evening Support Specialist position. We value work-life balance and are looking for individuals who thrive in a fast-paced environment to join our elite night shift team. Whether you are looking for a full-time career or flexible part-time hours, this role offers competitive compensation and a clear path for growth.
Why Join Us?
- Competitive Pay: Earn between $30k and $45k annually with performance bonuses.
- Flexible Scheduling: Focus on your life during the day while we keep the lights on at night.
- Growth Opportunities: Dedicated mentorship and internal promotion pathways.
As an Evening Support Specialist, you will be the face of our company to our clients during our peak operational hours. We are looking for someone detail-oriented, tech-savvy, and ready to deliver excellence every night.
Responsibilities
- Provide exceptional technical and customer support via email, chat, and phone during evening shifts.
- Diagnose and resolve complex technical issues for a diverse client base.
- Maintain accurate and detailed records of all customer interactions and troubleshooting steps.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to strict service level agreements (SLAs) and quality assurance standards.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- 1-2 years of experience in customer support or technical assistance.
- Strong proficiency in MS Office Suite and remote collaboration tools.
- Excellent written and verbal communication skills with a professional tone.
- Ability to work independently and manage time effectively during night hours.
- Reliable high-speed internet connection and home office setup.