Job Description
Are you looking for a rewarding evening opportunity in the heart of Oakland? Oakland Tech Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We offer immediate hire opportunities for candidates ready to start right away. Work flexible evening hours, enjoy a collaborative culture, and make a real impact in your community.
About the Role
As an Evening Support Specialist, you will be the face of our brand after hours. You will handle high-volume customer interactions, resolve technical issues, and ensure our clients receive top-tier service regardless of the time of day.
Why Join Us?
- Immediate Start: Start earning today with our quick-hire process.
- Flexible Schedule: Evening shifts designed to fit your lifestyle.
- Modern Environment: Work in a tech-forward office in downtown Oakland.
Responsibilities
- Handle Inquiries: Provide exceptional customer support via email, chat, and phone during evening hours.
- Troubleshoot: Diagnose and resolve technical issues or product inquiries efficiently.
- Documentation: Accurately log interactions and update customer records in our CRM system.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless handovers.
- Feedback Loop: Relay common customer concerns and suggestions to management to improve service.
Qualifications
- Experience: 1+ years of experience in customer service or tech support.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficient with basic computer systems and internet navigation.
- Education: High school diploma or GED required.