Job Description
Are you seeking a flexible evening job in London with immediate start opportunities?
Apex Solutions Ltd is expanding our support team and is urgently looking for a dedicated Evening Shift Customer Support Specialist to join our high-performance team. We offer competitive pay, a dynamic work environment, and the chance to make a real impact on our client's satisfaction.
In this role, you will be the first point of contact for our evening clientele, resolving inquiries with speed and professionalism. If you are available for night shifts and thrive in a fast-paced setting, we want to hear from you today.
Why Join Us?
- Immediate Start: Onboard and start contributing within 48 hours.
- Flexible Hours: Evening shifts designed to fit your lifestyle.
- Competitive Pay: £12.00 - £15.00 per hour based on experience.
- Modern Environment: State-of-the-art facilities in the heart of London.
Responsibilities
- Handle Inquiries: Professionally respond to customer emails and chat messages during evening peak hours.
- Troubleshoot: Diagnose and resolve technical or billing issues for our evening clients.
- Documentation: Accurately log all interactions and resolutions into our CRM system.
- Support Team: Collaborate with day-shift management to ensure seamless service continuity.
- Uphold Standards: Adhere to company policies and quality assurance standards.
- Feedback Loop: Identify common evening issues and suggest process improvements.
Qualifications
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Communication: Excellent written and verbal communication skills in English.
- Experience: Previous customer service experience preferred (training provided for right candidates).
- Technical Proficiency: Comfortable navigating multiple software platforms and CRM tools.
- Problem Solving: Strong ability to think critically and resolve issues independently.
- Reliability: Must be punctual and committed to the scheduled shifts.