Job Description
Are you looking for a rewarding evening part-time job in Kansas City? Nexus Innovations is seeking a dedicated Customer Support Specialist to join our dynamic team. We pride ourselves on offering a flexible schedule that allows you to balance your professional growth with your personal life. If you are a proactive problem-solver with excellent communication skills, we want to meet you.
In this role, you will serve as the face of our brand, assisting clients during our high-traffic evening hours. You will handle inquiries, resolve issues, and ensure every customer leaves satisfied. This is a fantastic opportunity for those seeking hiring now positions with a competitive salary and a supportive work environment.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product issues and provide accurate technical guidance to clients.
- Document customer interactions and feedback into our CRM system.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Maintain a high level of professionalism and empathy in all communications.
- Identify and escalate complex issues to senior management.
- Assist in training new part-time team members.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a strong plus.
- Excellent verbal and written communication skills.
- Ability to work evenings and weekends as part of a rotating schedule.
- Strong problem-solving skills and attention to detail.
- Proficiency with Microsoft Office Suite and basic CRM software.
- Must be reliable and have access to a stable internet connection.