Job Description
Are you a night owl looking for a rewarding career in the heart of Arizona? Apex Support Solutions is seeking a dedicated Evening Customer Support Associate to join our dynamic team in Phoenix, AZ. We pride ourselves on delivering exceptional service to our clients, and we need someone with a positive attitude and strong problem-solving skills to help us maintain our high standards during the evening shift.
As part of our growing team, you will play a crucial role in ensuring our customers receive the support they need, exactly when they need it. Enjoy the flexibility of a part-time schedule while building a resume with a top-tier industry leader.
Why Join Us?
- Flexible Scheduling: Work the evening shift that fits your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all interactions and resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience in a call center or support role is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Proficiency with basic computer applications and CRM software.
- A positive, patient, and professional demeanor is essential.