Job Description
We are currently urgent hiring for dedicated Customer Service Representatives to join our team in Atlanta, Georgia. If you are looking for flexible evening shift jobs or weekend opportunities, this is the perfect place for you. We offer a dynamic work environment, competitive pay, and opportunities for growth.
Why Join Us?
- Flexible Scheduling: Choose between evening or weekend shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Join a team that values innovation and employee well-being.
Apply today and take the next step in your career with us!
Responsibilities
- Handle Customer Inquiries: Professionally respond to customer questions via phone, email, and chat during evening hours.
- Resolve Issues: Troubleshoot and resolve customer complaints efficiently to ensure high satisfaction levels.
- Update Records: Maintain accurate and up-to-date customer records and interaction logs in our CRM system.
- Provide Information: Educate customers on products and services, ensuring they have all necessary details.
- Escalate Complex Cases: Identify and route complex issues to the appropriate department for resolution.
- Team Collaboration: Communicate effectively with team leads and peers during shift handovers.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Availability: Must be available to work evenings and weekends.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency with basic computer applications and CRM software.
- Problem Solving: Ability to remain calm and solution-oriented under pressure.