Job Description
We are currently seeking a dedicated and professional Evening Part-Time Customer Service Associate to join our dynamic team in London. If you are looking for a flexible schedule that fits around your lifestyle, this is the perfect opportunity for you. We offer a supportive work environment and competitive pay for evening shifts.
About the Role:
In this role, you will be the first point of contact for our clients during the evening hours. You will be responsible for resolving inquiries, providing product information, and ensuring our customers have a positive experience with our brand.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts (e.g., 4:00 PM - 10:00 PM).
- Resolve customer complaints and issues with patience and professionalism.
- Update customer records and track interactions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and procedures regarding data protection and customer privacy.
Qualifications
- High school diploma or equivalent; further education in customer service is a plus.
- Previous experience in a customer service role is preferred but not required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric approach.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work flexible evening hours, including weekends and holidays as needed.