Job Description
Are you looking for a rewarding career in Ohio that fits around your lifestyle? Columbus Support Solutions is currently seeking dedicated individuals to join our team in our Evening and Weekend Shifts program. We offer a competitive hourly rate and the convenience of weekly pay.
As a key member of our support team, you will play a vital role in ensuring our clients receive the assistance they need after hours. This position is perfect for students, parents, or anyone seeking a stable part-time job with flexible scheduling options.
What We Offer:
- Weekly Paychecks: Get paid every Friday without fail.
- Flexible Scheduling: Choose shifts between 4:00 PM and 12:00 AM.
- Professional Training: Comprehensive onboarding to get you up to speed quickly.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email during evening hours.
- Resolve complex customer issues and escalate tickets to senior management when necessary.
- Maintain accurate and up-to-date records of all customer interactions in the CRM database.
- Provide exceptional service to ensure high customer satisfaction scores.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication skills and a professional telephone manner.
- Must be available to work a consistent evening or weekend schedule.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and problem-solve in a fast-paced environment.