Job Description
Are you seeking a dynamic part-time role that offers flexibility and growth?
Lumina Support Group is currently looking for a dedicated Evening Shift Customer Service Associate to join our thriving team in Chicago, IL. In this role, you will be the bridge between our valued clients and our premium services, ensuring every interaction is seamless and positive.
**Why Choose Us?**
* **Flexible Schedule:** Enjoy a perfect work-life balance with evening hours (4:00 PM - 12:00 AM).
* **Competitive Pay:** Earn between $18.00 and $22.00 per hour based on experience.
* **Growth Opportunities:** We prioritize internal promotion and professional development.
* **Modern Environment:** Work with cutting-edge CRM tools in a supportive, team-oriented culture.
If you are a proactive problem-solver ready to make an impact, we want to hear from you.
Lumina Support Group is currently looking for a dedicated Evening Shift Customer Service Associate to join our thriving team in Chicago, IL. In this role, you will be the bridge between our valued clients and our premium services, ensuring every interaction is seamless and positive.
**Why Choose Us?**
* **Flexible Schedule:** Enjoy a perfect work-life balance with evening hours (4:00 PM - 12:00 AM).
* **Competitive Pay:** Earn between $18.00 and $22.00 per hour based on experience.
* **Growth Opportunities:** We prioritize internal promotion and professional development.
* **Modern Environment:** Work with cutting-edge CRM tools in a supportive, team-oriented culture.
If you are a proactive problem-solver ready to make an impact, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls and emails regarding products and services.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Document all interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Assist in identifying trends in customer feedback to improve service quality.
- Process returns, exchanges, and refunds according to company policy.
- Maintain a professional and courteous demeanor at all times.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team during evening shifts.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Strong problem-solving skills and a customer-first mindset.
- Reliable transportation (if required for specific on-site duties).