Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours (4 PM - 12 AM). This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture. If you're ready to launch your hospitality career with industry leaders, apply today!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle phone calls and digital communications with professionalism
- Process reservations and manage booking systems efficiently
- Maintain clean, organized lobby areas and public spaces
- Coordinate with security and housekeeping teams for seamless operations
- Resolve guest complaints with empathy and solution-oriented approaches
- Complete daily reporting and administrative tasks accurately
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Propertyware)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of emergency procedures