Job Description
Join our dynamic team at Reno Grand Hospitality as an Evening Receptionist and start your career tomorrow! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while showcasing Reno's vibrant nightlife and attractions. This is your opportunity to be the first point of contact for our diverse clientele in the heart of downtown Reno.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle phone calls and reservations with exceptional customer service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with event setup and conference room management
- Maintain a clean, organized, and welcoming lobby environment
- Address guest concerns promptly and escalate issues when necessary
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, Propertyware)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and events
- Flexible schedule availability including evenings and weekends
- Positive attitude with problem-solving mindset