Job Description
Join our award-winning team as an Evening Receptionist at Portland Premier Hospitality Group! We're offering a $2,000 sign-on bonus for qualified candidates who start by October 31st. As the first point of contact for our distinguished guests during evening hours, you'll create memorable experiences while managing front desk operations with precision and warmth. This full-time position includes competitive pay, comprehensive benefits, and opportunities for career growth in Portland's vibrant hospitality scene.
Our ideal candidate brings exceptional customer service skills and thrives in a dynamic environment. You'll be instrumental in ensuring seamless guest check-ins, managing reservations, and coordinating with other departments to maintain our reputation for excellence. If you're a detail-oriented professional with a passion for hospitality, we invite you to apply today and start your rewarding career with us!
Responsibilities
- Manage all front desk operations during evening shifts, including check-ins, check-outs, and room assignments
- Handle guest inquiries, requests, and resolve issues promptly to ensure satisfaction
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room status and guest requests
- Utilize hotel management software to update reservations and guest information
- Uphold brand standards through professional appearance and exceptional service delivery
- Prepare end-of-day reports and secure all guest and property information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as required