Job Description
Join our award-winning team at Grand Hospitality Group as an Evening Receptionist and receive a $2,000 sign-on bonus! We're seeking a polished professional to deliver exceptional guest experiences during evening hours at our prestigious Louisville location. This role offers competitive pay, flexible scheduling, and immediate growth opportunities within our luxury hospitality brand.
As the first point of contact for our esteemed guests, you'll embody our commitment to excellence while managing front desk operations, reservations, and guest inquiries. Your warm demeanor and problem-solving skills will create memorable stays for our international clientele.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Process check-ins/checkouts and handle guest inquiries with professionalism
- Maintain accurate reservation system and room status updates
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Address guest concerns promptly and escalate issues as needed
- Prepare nightly reports and maintain comprehensive documentation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Marriott Bonvoy)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Professional appearance and polished demeanor
- Flexibility to work weekends and holidays
- Basic knowledge of Louisville area attractions preferred