Job Description
Join our award-winning team as an Evening Receptionist at Hospitality Premier Group in Greensboro, NC! This role offers a dynamic work environment with competitive compensation, flexible scheduling, and growth opportunities. You'll be the first point of contact for our high-end clients, ensuring exceptional service during evening hours. Enjoy a supportive atmosphere with comprehensive training and a focus on work-life balance. Perfect for students or professionals seeking evening flexibility with competitive pay and benefits.
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Handle guest check-ins/checkouts with exceptional customer service
- Answer multi-line phone calls and route inquiries appropriately
- Process reservations and manage room availability systems
- Coordinate with housekeeping and security teams
- Handle billing transactions and maintain accurate records
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or front desk experience
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and courteous demeanor
- Basic knowledge of hotel/motel operations preferred
- Evening and weekend availability essential