Job Description
Join our award-winning team at Buffalo Gateway Hotel & Suites as an Evening Receptionist! We provide all necessary equipment including modern front desk systems, headsets, and ergonomic workstations. This role is perfect for hospitality professionals seeking evening hours with full-time benefits. Enjoy competitive pay, health insurance, and career growth opportunities in Buffalo's premier downtown hotel.
Responsibilities
- Manage guest check-in/check-out procedures using our state-of-the-art PMS system
- Handle reservation modifications and VIP guest requests with exceptional service
- Operate hotel communication systems and manage switchboard operations
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Respond to guest inquiries and resolve issues promptly
Qualifications
- Minimum 1 year hospitality or front desk experience
- Proficiency with hotel management software (Opera or similar)
- Excellent communication and multitasking abilities
- Flexible availability to work evenings (3 PM - 11 PM)
- Professional appearance and customer-focused demeanor
- Basic knowledge of local Buffalo attractions and services
- Ability to stand for extended periods