Job Description
Join our award-winning hospitality team as an Evening Receptionist where your professionalism shines brightest after hours! We provide all necessary equipment – including modern front-desk systems, headsets, and ergonomic workspaces – so you can focus on creating exceptional guest experiences. This role offers competitive pay, flexible scheduling, and a supportive environment where your contributions are valued. If you're a detail-oriented professional who thrives in dynamic evening settings, apply today to become the welcoming face of our Baltimore location.
Responsibilities
- Manage check-in/check-out processes using our provided PMS system
- Answer multi-line phone calls and route inquiries efficiently
- Handle guest requests with exceptional service standards
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and security teams
- Prepare nightly reports using our digital reporting tools
- Maintain a clean, organized reception area
Qualifications
- Previous front-desk or hospitality experience preferred
- Proficiency with provided digital systems (training included)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced evening environments
- Strong problem-solving abilities
- Professional appearance and demeanor
- Availability to work evenings (3 PM - 11 PM) including weekends